If the matter involves the classroom programme or a teacher write a note or phone the teacher concerned with a view to making a time to discuss the concern.  The staff member concerned may not be able to talk to you when you approach them so it is best to make a time when you are both free.

Talk with the relevant staff member about the issue and be prepared to listen to their point of view.

Provide feedback to the teacher as to whether you were satisfied or not, to ensure the problem, is settled.

Approach a teacher with your concern when they are not teaching.

Problems should not be discussed in front of children - either at school or at home.

If you have concerns regarding a child you must approach the school not the child.

If you have a complaint, we would appreciate receiving it in writing (rather than in verbal form).  Please outline:

• A description of the complaint

• How the school was responsible

• If the complaint relates to a teacher, please firstly address your complaint to the teacher and if the matter cannot be resolved to

• your satisfaction then refer the matter to the Principal.

• If your complaint relates to the Principal, or to the Board of Trustees, please in the first instance, direct your complaint to the Principal directly and if a resolution cannot be reached refer the matter in writing to the Chairman of the Board.

Once a complaint has been received the school will follow a formal process to address/redress the issue -

• Complaints are to be made in writing to the Principal or to an appropriate member of staff. After speaking to the person concerned directly, if no resolution can be found, then an approach must be made to the principal before any complaint is made in writing.

• All complaints will be investigated fully and fairly

• The complainant will always be informed by the Principal or Board of Trustees’ Chairperson of the outcomes.

• To resolve complaints in a fair and professional manner – this should be done in a cooperative and proficient manner